1.What are the steps before my order being delivered?
We will begin processing your order when payment is received. After we send out your order, we will email you the tracking number and tracking links to your registered email address.
Your order goes through the following steps before delivery to you:
Transmitted your order to the packing/shipping department (or one of our distributors), and collected your requested product/s from our suppliers, which needs 1-5 business days.
The order is waiting to get packaged, which needs 1-2 days.
The order is packaged and shipped to carrier (e.g. Hong Kong Post, DHL, UPS etc), which needs 1 day.
The order is being transmitted via Hong Kong Post or DHL, which needs 1-3 weeks.
2.What are the Shipping methods for delivery items?
our website is trying the best to provide the safest and fastest shipment for you. We will deliver your items after we have received your payment within24 hours. Our default courier services are Hong Kong Post, Singapore Post, DHL and UPS. For countries and regions not served by theses couriers, other delivery methods will be used instead. If you have special request for the courier, please write a note when you checkout, or email your requests to support#neasel.com(please # change @).
3.How long can the order arrive to the destination?
The estimate delivery time is as follow:
Hong Kong Post/ Singapore Post (2-3 weeks): Applicable to ordinary parcel less than 1Kg.
DHL/UPS (1 week): Applicable to larger (more than 1Kg) or urgent orders.
If there is a possible delay due to the warehouse being out of stock, we’ll contact you by email to discuss sending out your order in separate shipments, changing products, or other options.
Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay.
4.How to calculate the Shipping Costs?
To see shipping Price, simply “Add to Cart” on any product page, then “Proceed to Checkout”. Once you are logged in, you can see all the shipping options and price for your cart contents and delivery address.
Shipping costs depend on your destination and the quantity/weight of goods you are buying. We can ship any quantity of goods to any destination.
All our shipping fees are calculated automatically according to either the actual kg weight of the goods or the goods’ dimensions, plus the delivery location.
The Air Waybill (formal shipping document) that accompanies your goods may show a kg weight that is less than the shipping band that you paid for. This happens when the item is light but bulky, so the shipping band is calculated by dimensions, not actual weight.
The prices depend on the different rates of the shipping companies and are subject to change without notice. We’re constantly working on lowering the shipping prices for you though!
All orders must be fully paid in advance, including shipping. Shipping charges are not refundable except in cases of failed delivery.
5.Countries and regions that we can currently delivery to:
Hong Kong, Macau, Japan, P..R Korea, R.Korea, Mongolia, Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Australia, New Zealand, Papua New Guinea, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, U.K., Canada, U.S.A, Bangladesh, India, Laos, Nepal, Pakistan, Sri Lanka, Turkey, Argentina, Brazil, Colombia, Cuba, Guyana, Mexico, Panama, Peru, Bahrain, Botswana, Burkina Faso, Chad, Congo (Kin), Congo (Brazzaville), Cyprus, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Greenland Island, Guinea, Iran, Iraq, Israel, Ivory Coast, Jordan, Kenya, Kuwait, Madagascar, Mali, Morocco, Mozambique, Niger, Nigeria, Oman Qata,r Rwanda, Senegal, Syria, Tunisia, U.A.E, Uganda, Bela Rus, Cayman Islands, Croatia, Czech, Estonia, Hungary, Kazakhstan, Latvia, Poland, Romania, Russia, Slovakia, Ukraine.
If your country is not listed, please contact us by e-mail: support#neasel.com(please # change @).
Please note that you are responsible for finding out in advance about the legality of importing your ordered items in your country, and about the legalities of importing goods into your country per se. We are not responsible for confiscated items by your local authorities or any associated costs incurred.
No extra taxes, VAT, or other hidden charges are required when buying on our store. You pay us the amount shown on the screen, i.e. goods subtotal + shipping cost.
In some countries you may have to pay your own country’s VAT (i.e. Sales Tax, Duties and Customs Fees, etc) and sometimes variable Import Duty when the items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all.
If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
When you received the parcel, please check carefully before you sign your name on the delivery invoice, you can refuse to accept it if you think it was damaged or missed something during the delivery, and you must email the details to us, so that we can ask compensate from our courier, and we can consider to ship new parcel or the missed parts to you.
If a delivery is confirmed lost, stolen, or damaged before received, we will work with the courier directly to obtain information, and arrange a refund or re-delivery at no further expense to you.