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F.A.Q’s

The status of my order states Pending for the past 3-4 days why ?

Q: The status of my order states Pending for the past 3-4 days why ?
A: It can mean the following : There was a problem with your order when it was processed. Your address did not match with what’s on file with your credit card company or you did not type in the correct 3 digit Card ID on the back of your credit card.

It is pending verification.
Due to the high amount of fraudulent orders originating from different billing and ship to addresses your order will need to be approved to ship by our verification process. We ave been asked by Visa, Mastercard and American Express to only ship to the billing address. All orders consisting of two different addresses will be delayed until they are verified by our staff. Our verification department will get in contact with you to verify the order.
Please note that we may require additional identity verification and or Ask you to add the ship to address to your credit card file. If further validation is needed you may be contacted by our verification team – emails will be sent from LeatherUp.com. To expedite the processing of your order, please be available at the phone number or email address that you provide so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order.